Privacy Policy

Effective Date: August 25, 2026

ClarionLabs.ai, operated by ClearPath Treatment Solutions ("ClearPath," "we," "us," or "our"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our platform at clarionlabs.ai and related services, including information collected via Meta (Facebook and Instagram) Lead Ads, Google Ads, Google Analytics, Salesforce, and other integrated marketing platforms.

1. Information We Collect

Information Collected via Marketing Platforms

When you submit a lead form through Facebook, Instagram, Google Ads, or other connected marketing platforms, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Location (city/state)
• Information related to substance use treatment inquiries

We receive this information directly from platforms such as Meta Platforms, Inc. and Google when users voluntarily submit a lead form.

Information Collected via Connected Services

When you connect third-party accounts (such as Google Ads, Google Analytics, Meta Ads, Salesforce, or CallTrackingMetrics) through our platform, we collect:

• OAuth authorization tokens for accessing your account data
• Advertising campaign performance data (impressions, clicks, conversions, spend)
• Analytics data (website traffic, user behavior metrics)
• CRM data (lead records, contact information, activity history)
• Call tracking data (call recordings, call metrics, caller information)

Additional Information We Collect

We may also collect:

• Website usage data (IP address, browser type, pages visited)
• Cookies and tracking data
• Analytics data (via Google Analytics or similar tools)
• Account registration information (name, email, organization details)

2. How We Use Your Information

We use the information collected for the following purposes:

• Providing marketing analytics, reporting, and AI-powered campaign optimization
• Contacting individuals who request information about treatment options
• Matching individuals with appropriate addiction treatment facilities
• Admissions and referral coordination
• Marketing follow-ups and outreach
• Quality assurance and internal reporting
• Operating automated communication systems, including auto-dialers, SMS, and CRM workflows
• Generating AI-powered insights and recommendations for campaign performance

Some communications may involve automated processing, such as call routing, automated dialing, or SMS follow-ups.

3. How We Share Your Information

We may share your information with:

• Licensed addiction treatment centers and healthcare providers
• Internal admissions and care coordination staff
• Third-party service providers that support our operations, including but not limited to:
  • Call and messaging platforms (e.g., Twilio)
  • CRM and lead management systems (e.g., Salesforce)
  • Analytics and marketing tools (e.g., Google Analytics, Meta Ads)
  • Cloud infrastructure providers (e.g., Amazon Web Services)
  • AI and machine learning services (e.g., Anthropic Claude)

We do not sell, rent, or trade personal information to third parties for marketing purposes.

All third-party partners are required to safeguard personal data and use it only for approved purposes.

4. Google User Data and Limited Use

When an authorized user of a subscribing organization connects a Google account to ClarionLabs, we request access only to the Google Ads accounts and Google Analytics properties that the user explicitly selects. We use the following Google APIs:

• Google Ads API — to read campaign, ad group, keyword, and cost performance data for reporting and optimization recommendations.
• Google Analytics Data API — to read website traffic and on-site conversion metrics.
• Google Data Manager API — to upload offline conversion events, and corrections or retractions of those events, to the connected Google Ads account. These events report outcomes recorded in the organization’s own CRM — for example a verified insurance benefit or a completed admission — for inquiries that originated from that organization’s Google ads, so that Google Ads bidding can optimize toward those outcomes.

ClarionLabs’ use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We use Google user data only to provide and improve the analytics, reporting, and conversion-measurement features that the user requested.
• We do not transfer Google user data to third parties except as necessary to provide those features, to comply with applicable law, or as part of a merger or acquisition.
• We do not use Google user data for serving advertisements to third parties, and we do not sell it.
• We do not allow humans to read Google user data except with the organization’s affirmative consent, where necessary for security purposes or to comply with applicable law, or where the data has been aggregated and anonymized for internal operations.
• We do not use Google user data to develop, improve, or train generalized artificial intelligence or machine learning models. Google user data is used only within the ClarionLabs platform to produce the campaign analysis, forecasting, and optimization recommendations delivered to the organization that authorized the connection.

Google OAuth credentials are stored encrypted at rest. An organization may disconnect any individual connected account, or revoke access entirely, at any time from the Connections page inside ClarionLabs or from the Google Account permissions page. Revoking access immediately stops all further data retrieval and conversion uploads for that account. Data already retrieved is deleted on request as described in Section 6.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Comply with legal, regulatory, and contractual obligations
• Maintain records for healthcare and operational purposes

Data is securely deleted or anonymized when it is no longer needed.

6. Your Privacy Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent for communications at any time
• Request disconnection and deletion of connected third-party account data

To exercise your rights, please contact us using the information below.

7. Data Security & HIPAA Compliance

We implement administrative, technical, and physical safeguards to protect personal information, including:

• Secure data storage systems with encryption at rest and in transit
• Role-based access controls and multi-tenant data isolation
• Encrypted communication tools and OAuth 2.0 for third-party integrations
• Regular security assessments and monitoring

When applicable, ClearPath Treatment Solutions follows HIPAA-aligned data protection practices for handling healthcare-related information. Submission of information through our website or lead forms does not establish a provider-patient relationship.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior
• Support marketing and advertising efforts
• Maintain user sessions and authentication

You may disable cookies through your browser settings.

9. Contact Information

If you have questions about this Privacy Policy or wish to submit a data request, please contact:

ClearPath Treatment Solutions
1150 NW 72ND AVE
TOWER 1 STE 455 #16269
MIAMI, FL 33126
Email: support@clearpathtx.com

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.